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Troubleshooting Guide

Heat Pump Not Cooling

Your heat pump runs but isn't cooling the house properly in warm weather.

Heat Pump Not Cooling

Common Causes

  • Dirty air filter or blocked outdoor unit
  • Low refrigerant charge
  • Reversing valve stuck in heating mode
  • Frozen outdoor or indoor coil
  • Thermostat configuration issue

What You Can Try

  1. Check and replace the air filter.
  2. Clear debris from around the outdoor unit.
  3. Confirm the thermostat is set to "Cool."
  4. If cooling still isn't working, shut the system down and schedule a repair — a stuck reversing valve or refrigerant leak needs a technician.

If these steps don't resolve the issue, stop troubleshooting and call a licensed technician — repeated restarts or DIY repairs on gas or electrical components can be unsafe.

HRS Heating And Cooling technician repairing an AC unit

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